We would rather be corrected than wrong
Travel information decays. Prices rise, attractions close, roads wash away, ferry timetables change, and an operator can update its opening hours without telling anyone. We would much rather hear about it than leave a reader to discover it at the gate.
How to report an error
Email us using the address in the site footer, or use the contact page. It helps enormously if you can include:
- The page the error is on
- What specifically is wrong
- What the correct information is, if you know it
- A source, if you have one — an official page is ideal
- When you encountered it, for anything seasonal or operational
You do not need to be an official source or an expert. A reader who has just been turned away from a closed museum is telling us something useful.
How we handle corrections
- Assessment. We check the report against primary sources rather than simply accepting or dismissing it.
- Priority. Anything affecting safety, access or money — a closed trail, a changed fee, a suspended service, an operator that no longer exists — is treated as urgent.
- Correction. If we are wrong, we fix it. We do not quietly delete a page to avoid acknowledging an error.
- Disclosure. For material corrections — anything that could have led a reader to make a different decision — we note on the page that it has been corrected and what changed. Routine updates such as a new season’s entry fee are made without a note.
- Response. We aim to acknowledge correction reports promptly.
The difference between a correction and a disagreement
A correction concerns a fact: a date, a price, an opening time, whether something is open. We will always fix those. Some of what we publish, though, is judgement — whether a place is worth two nights, whether a tour is worth the money, whether a road is worth driving. We are happy to hear that you disagree, and we will consider it, but a differing opinion is not something we will present as a correction.
What we will not change on request
We do not remove or soften accurate but unfavourable information because a business has asked us to. We do not remove safety information because it makes a destination sound less appealing. If a business believes we have published something factually incorrect about it, we will investigate and correct genuine errors, and we will ask for evidence.
Our own review cycle
Independently of reader reports, we review pages periodically, prioritising operational detail: entry fees, opening hours, transport, park access and anything with a stated validity period. Seasonal content — whale and wildflower timing, fire-season closures — is reviewed ahead of the relevant season.